If you have questions or need help with your order, please reach out to us with all relevant details to ensure a quicker response.

To avoid delays, please refrain from sending multiple follow-up emails, as this may reset your ticket’s position in our queue.

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Yes, we offer worldwide shipping! Please note that additional duty or customs fees may apply depending on your location. For more information, check with your local customs office. Unfortunately, we cannot be responsible for any customs fees.

We typically ship orders within 10-15 business days. However, during major launches or restocks, please allow up to 18 business days for processing and shipping.

After placing an order, you’ll receive a confirmation email with your order number. Once it ships, a second email with tracking details will be sent, though it may take a few days for tracking updates to appear.

Unfortunately, once an order is placed, we cannot make changes to items, sizes, colors, or personal details. Be sure to verify all information, including your address, before finalizing your order. At this time, cancellations are also not permitted.

If your order is returned because of an incorrect address, we will issue a refund as a gift card, deducting the shipping cost and a $5 processing fee.